Pisogame Privacy Policy

This Privacy Policy describes how Pisogame (operated by Heilan International Corp) collects, uses, stores, and protects the personal data of all registered players on “pisogame.io”. Pisogame operates under a PAGCOR license and processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012. By accessing or using our platform, you agree to the terms set out in this policy.

1. Introduction

Pisogame (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all players who use our platform at “pisogame.io”. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights available to you as a player.

This policy applies to all registered users of “pisogame.io” and governs all data collected through our website, mobile app (Android APK and iOS browser), and customer support channels. By registering an account and using our platform, you acknowledge that you have read and understood this Privacy Policy. Pisogame operates in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).

2. Data Controller Information

The data controller responsible for your personal information is:

  • Legal Entity: Heilan International Corp
  • Platform: “pisogame.io”
  • Regulatory Authority: PAGCOR (Philippine Amusement and Gaming Corporation)
  • Jurisdiction: Philippines
  • Privacy Contact: Reach us via 24/7 Live Chat at “pisogame.io” or through the official Pisogame Facebook Messenger page

For all data-related inquiries, including requests to access, correct, or delete your personal data, please contact us through the support channels listed in Section 15 of this policy.

3. What Personal Data We Collect

Pisogame collects only the data necessary to operate our platform, verify your identity, process transactions, and comply with PAGCOR regulatory requirements.

Personal and Identity Information

  • Full name and date of birth
  • Nationality and country of residence
  • Mobile phone number (used for OTP verification at account registration)
  • Government-issued identification documents submitted for KYC verification

Financial Information

  • GCash account details, Maya account, UnionBank, or bank transfer details used for deposits and withdrawals
  • Deposit and withdrawal transaction history
  • Bonus claim records, wagering history, and game activity

Technical and Usage Data

  • IP address and device identifiers
  • Device type, operating system, and browser or app version
  • Login timestamps, session duration, and navigation activity within the platform
  • Game logs and betting records

Communications Data

  • Live chat transcripts with the Pisogame support team
  • Facebook Messenger correspondence
  • Any other communications submitted to Pisogame through support or feedback channels

4. Why We Collect Your Data

Pisogame collects and processes your personal data for the following specific purposes:

  • Account Registration and Identity Verification: To create and manage your player account, verify your identity via OTP mobile verification, and comply with KYC requirements under PAGCOR regulations.
  • Payment Processing: To facilitate deposits and withdrawals through GCash, Maya, UnionBank, and bank transfer, and to maintain accurate transaction records.
  • Fraud Prevention and AML Compliance: To detect and prevent fraudulent activity and money laundering in accordance with Republic Act No. 9160 (Anti-Money Laundering Act) and PAGCOR requirements.
  • Platform Delivery and Improvement: To deliver games from our providers (JILI, PGSoft, KA Gaming, FaChai), maintain platform performance, and improve user experience.
  • Customer Support: To respond to and resolve support requests submitted via Live Chat or Facebook Messenger.
  • Bonus and Promotions Notifications: To credit your ₱100 welcome bonus, notify you of the ₱777 Daily Login Bonus, and inform you of active promotions — only where you have opted in or where such communications form part of your account service.
  • Responsible Gaming Monitoring: To identify at-risk behavior and provide appropriate intervention in line with PAGCOR Responsible Gaming guidelines.
  • Legal Compliance: To meet all obligations under Philippine law, including data retention requirements mandated by regulatory authorities.

5. Legal Basis for Processing

Pisogame processes your personal data on the following legal grounds as defined under the Data Privacy Act of 2012 (RA 10173):

  • Contractual Necessity: Processing is required to fulfil our obligations to you as a registered player, including account management, game access, and transaction processing.
  • Legal Obligation: We are required to collect and retain certain data to comply with PAGCOR regulations, AML requirements under RA 9160, and other applicable Philippine laws.
  • Legitimate Interest: We process certain technical and usage data to prevent fraud, ensure platform security, and maintain the integrity of our gaming environment.
  • Consent: Where we send marketing communications or non-essential notifications, we rely on your explicit consent, which you may withdraw at any time by contacting our support team.

6. How We Protect Your Data

Pisogame takes the security of your personal data seriously. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Security measures in place include:

  • SSL Encryption: All data transmitted between your device and “pisogame.io” is protected using SSL (Secure Sockets Layer) encryption.
  • OTP Mobile Verification: Account access and registration are secured through one-time password (OTP) verification sent to your registered mobile number.
  • Access Controls: Only authorized Pisogame personnel with a defined operational need are permitted to access player data.
  • Secure Servers: Player data is stored on secure servers with restricted access protocols.
  • Regular Security Reviews: Our systems undergo ongoing reviews to identify and address potential vulnerabilities.

In the event of a data breach that poses a risk to your rights and freedoms, Pisogame will notify affected players and the National Privacy Commission (NPC) within the timeframes required under RA 10173.

7. Who We Share Your Data With

Pisogame does not sell your personal data to any third party. We share your data only where strictly necessary and with the following categories of recipients:

Payment Processors

We share relevant financial data with GCash (Globe Fintech Innovations), Maya (PayMaya Philippines), UnionBank, and bank transfer networks solely for the purpose of processing your deposits and withdrawals. These processors are bound by their own data protection policies and applicable Philippine financial regulations.

Game Providers

Game session and activity data may be shared with our game providers — JILI, PGSoft (PG Soft), KA Gaming, and FaChai — to the extent necessary to deliver gameplay, resolve technical issues, and maintain fair play standards. Where possible, data shared with providers is anonymized or aggregated.

Regulatory Authorities

We are required to share player data with PAGCOR as part of our licensing obligations. We will also disclose data to the National Privacy Commission (NPC) or law enforcement agencies when required by a lawful order or legal process.

What We Do Not Do

  • We do not sell, rent, or trade your personal data to any third-party marketing companies.
  • We do not share your data for any purpose outside of those stated in this policy without your explicit consent.

8. Data Retention

Pisogame retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations.

Retention periods are as follows:

  • Active Accounts: Personal data is retained for the full duration of your active account.
  • Closed or Terminated Accounts: Data is retained for a minimum of five (5) years following account closure, in compliance with AML requirements under RA 9160 and PAGCOR regulatory standards.
  • Transaction Records: Financial and transaction records are retained for a minimum of five (5) years.
  • Support Communications: Live chat and Messenger correspondence are retained for up to two (2) years.

Once the applicable retention period has elapsed and no legal obligation requires further retention, your data will be securely deleted or anonymized. Note that legal retention obligations may limit our ability to fulfil certain deletion requests.

9. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173, you have the following rights with respect to your personal data held by Pisogame:

Right to Be Informed

You have the right to know what personal data we collect about you, why we collect it, and how it is used.

Right to Access

You may request a copy of the personal data Pisogame holds about you, including transaction history and account information.

Right to Correction

If any of your personal data is inaccurate or outdated, you may request that we correct or update it.

Right to Erasure or Blocking

You may request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected. Note that requests for erasure may be limited where data retention is required by law.

Right to Data Portability

You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or automated profiling. You may exercise this right at any time by contacting our support team.

10. How to Exercise Your Rights

To exercise any of the rights listed above, please contact Pisogame through the following channels:

  • Live Chat: Available 24/7 at “pisogame.io.”
  • Facebook Messenger: Via the official Pisogame Facebook page

Pisogame will respond to all data rights requests within fifteen (15) business days of receipt, in line with the requirements of RA 10173. Identity verification will be required before any request is processed to protect against unauthorized access to account data.

If you are dissatisfied with our response or believe your data rights have been violated, you may escalate your complaint to the National Privacy Commission (NPC) at privacy.gov.ph or by calling (02) 8234-2228.

11. Cookies and Tracking Technologies

Pisogame uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files placed on your device when you access “pisogame.io”.

We use the following types of cookies:

  • Essential Cookies: Required for the platform to function, including session management, login authentication, and security.
  • Functional Cookies: Remember your preferences and settings to improve your experience.
  • Analytics Cookies: Collect aggregated and anonymized data about how players use our platform to help us improve performance.

Third-party game providers (JILI, PGSoft, KA Gaming, FaChai) may also set cookies when you access their games within our platform. These cookies are governed by the respective providers’ own privacy policies.

You may manage or disable cookies through your browser settings or device preferences. Please note that disabling essential cookies may affect your ability to log in or use core platform features.

12. International Data Transfers

Pisogame primarily processes and stores player data within the Philippines. However, certain game providers — including JILI, PGSoft, KA Gaming, and FaChai — operate internationally and may process game activity data in jurisdictions outside the Philippines.

Where such international transfers occur, Pisogame ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and the guidelines issued by the National Privacy Commission. Player data is not transferred to jurisdictions that do not maintain an adequate standard of data protection.

13. Children’s Privacy

Pisogame strictly prohibits access to or use of our platform by any person under the age of 18. We do not knowingly collect personal data from minors.

OTP mobile verification at the point of registration serves as a primary age and identity control measure. If we become aware that a minor has created an account or provided personal data without appropriate authorization, we will immediately suspend the account and securely delete all associated data.

Parents or guardians who suspect that a minor has registered an account on “pisogame.io” should contact our support team immediately via Live Chat or Facebook Messenger.

14. Changes to This Privacy Policy

Pisogame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements.

When material changes are made to this policy, we will notify registered players through a platform notification. The “Last Updated” date at the top of this page will always reflect the most recent revision. Continued use of “pisogame.io” following any update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Previous versions of this policy are available on request by contacting our support team.

15. Contact for Privacy Concerns

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us through the following channels:

  • Live Chat: 24/7 support available directly at “pisogame.io.”
  • Facebook Messenger: Official Pisogame Facebook page
  • Help Center: Accessible via the platform at “pisogame.io.”